Frequently Asked Questions (FAQ)
Find answers to common questions about WOLAB services and bookings.
WOLAB monitors your flight in real time. If your flight is delayed, we automatically adjust your pickup time so your driver will be there when you land. Max 60 minutes of complimentary waiting at the airport to give you time to collect your luggage comfortably.
Yes, WOLAB provides special pricing for corporate clients, frequent travelers, and long-distance trips. Contact us at info@wolab.se for a tailored offer.
Simply enter your flight number, date & time when booking your airport transfer. Our system automatically tracks your flight status and updates your driver about delays or early arrivals.
You can cancel your ride free of charge up to 2 hours before your scheduled pickup. If you cancel within 12 hours, a cancellation fee may apply. Refer to our Terms & Conditions for full details.
WOLAB provides both passenger and goods transport services, but a driver cannot be booked solely for luggage. For sending goods or parcels, select âTransport of Goodsâ during booking.
Book online at wolab.se. Enter pickup and destination addresses, select vehicle type, and confirm.
- Instant confirmation after payment
- Support for pre-booking rides in advance
- Options for hourly booking or full-day chauffeur services
Yes, you can add multiple stops or extra waiting time when booking. Additional waiting or detours may affect the final price depending on duration and distance.
Most vehicles can be equipped with child car seats. Specify number and type during booking. Passenger safety is a top priority.
Pets are welcome. Inform us during booking so we can arrange a suitable vehicle.
We accept most major credit and debit cards, Swish, and digital wallets. All prices include VAT, airport fees, service charges, and parking fees â no hidden costs.
Keep your trip receipt â it contains car registration and driver ID. Contact our support team immediately to help locate your item.
No. WOLAB only offers private transfers. The car you book is exclusively yours.
At Gothenburg Landvetter Airport, your driver waits after customs holding a sign with your name. All vehicles are black with the WOLAB.SE logo visible.
Mention oversized items in booking comments. WOLAB will assign a suitable vehicle and confirm availability.
Yes, WOLAB offers corporate and event transport services with invoicing options for registered business accounts. Contact us for tailored arrangements.
You can reach us anytime via:
- Phone: +46727836924
- Email: info@wolab.se